FAQ

 

Who are we?


MVDE is the master distributor for Europe for Magewell Electronics and Streamgear. We are also the premier European distributor for PTZOptics and Nagasoft. Our channel sales policies make it very easy for resellers to sell Magewell Capture devices, Streaming encoders and (NDI) Converters, Streamgear Live production tools, PTZOptics and HuddlecamHD cameras/webcams and Nagasoft NSCaster products.

 

How to create an account?

 

  • Not a customer yet?:

 

Are you a reseller or system intergator and interested in reselling/integrating our products? Please go to 'create account' in the top right corner of the webpage. In order to become a registered partner, we kindly ask you to fill out the form. After your registration, we will come back to you as soon as possible with your customer login details. 

 

  • Are you already a customer of ours and want to create an account?:

 

Please go to the customer portal in the top right corner of the webpage and click on 'are you already known to us?'. Fill in your details and we will provide you with your login details.  

 

I want a quote

 

Quotes can be requested via sales@mvde.eu. Our team will come back to you as soon as possible.

 

Payment

 

MVD Europe only accepts payments through bank transfers. Orders will be dispatched immediately after the payment has been confirmed.

 

Stock availibilty & delivery times

 

In order to supply our customers as fast a possible, we make sure that we maintain optimal stock conditions. Products that are available from stock, can be delivered within 1-3 business days. Customers will be provided with a tracking code to trace their orders. In case a product is not available from stock, customers will be informed about the estimated date of arrvial (ETA). 

 

Backorders

 

Due to fluctuations in demand it can happen sometimes that products are not available from stock. Despite this, customers will still be able to order the product. This order will be registered as a 'backorder'. We will inform you about the estimated delivery times shortly after your order has been placed.  

 

RMA

 

Do you have a defective product, no worries. MVD Europe offers a 2 year warranty for the entire product line. We will always do our best to find a suitable solution for your RMA requests. 

 

Please send your RMA requests to support@mvde.eu

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